Job Description
Job Description
Job Description
Job Summary:
The hotel housekeeping assistant manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department to ensure guest rooms, public areas, and back-of-house spaces are clean, safe, well maintained, and presented to brand standards. This role helps supervise housekeeping team members, coordinates room status and service priorities with other departments, monitors quality and productivity, and assists with training, scheduling, inventory, and guest service recovery.
Essential Functions and Responsibilities
- Assist in directing daily housekeeping operations for guest rooms, public areas, laundry, and storage areas as assigned.
- Supervise room attendants and guest room runners to ensure completion of assigned work.
- Inspect cleaned rooms and public spaces for cleanliness, presentation, safety, and compliance with hotel standards.
- Coordinate with Front Office, Maintenance, and other departments regarding room status, guest requests, out-of-order rooms, and service priorities.
- Help prepare daily assignments, staffing plans, and work schedules based on occupancy, arrivals, departures, and special events.
- Train, coach, and support team members on cleaning procedures, chemical safety, service standards, and proper equipment use.
- Monitor housekeeping productivity, quality scores, supply usage, and labor efficiency; report issues and recommend improvements.
- Maintain inventory of linen, terry, cleaning chemicals, amenities, and operating supplies; assist with ordering and stock control.
- Respond promptly and professionally to guest concerns related to housekeeping and help resolve service issues.
- Ensure compliance with company policies, health and safety procedures, lost-and-found procedures, and applicable sanitation requirements.
- Assist with opening and closing duties, recordkeeping, shift communication, and departmental reports.
- Support hiring, onboarding, performance coaching, and corrective action documentation as directed.
- Perform other related duties as assigned to support hotel operations and guest satisfaction.
Qualifications
- Must be 21 years of age or older upon employment.
- High school diploma or equivalent required; associate degree or coursework in hospitality management preferred.
- Two to four years of housekeeping experience in a hotel or similar lodging environment preferred.
- Previous supervisory or lead experience in housekeeping strongly preferred.
- Knowledge of housekeeping operations, room inspection standards, cleaning methods, chemical handling, and linen control.
- Ability to lead a team, assign work, provide coaching, and maintain accountability.
- Strong attention to detail, organization, time management, and problem-solving skills.
- Effective verbal and written communication skills and the ability to work collaboratively across departments.
- Basic computer skills and ability to use hotel systems, email, spreadsheets, and mobile inspection or task tools as applicable.
- Ability to work a flexible schedule, including weekends, holidays, and varied shifts based on business needs.
- Bilingual communication skills are a plus.
Physical and Mental Demands
- Frequent standing, walking, bending, stooping, reaching, kneeling, and climbing stairs throughout the workday.
- Ability to lift, carry, push, or pull housekeeping supplies, linen, and equipment, typically up to 25 pounds regularly and more with assistance when required.
- Ability to work in guest rooms, corridors, laundry areas, storage rooms, and other indoor service environments with exposure to cleaning chemicals, dust, and variable temperatures.
- Ability to visually inspect rooms and public areas for cleanliness, maintenance issues, and safety concerns.
- Ability to communicate clearly with guests, team members, and managers in person, by phone, and in writing.
- Ability to manage multiple priorities, meet deadlines, make sound decisions, and remain calm in a fast-paced hospitality environment.
- Ability to maintain professionalism, confidentiality, and good judgment when handling guest issues, team concerns, and operational matters.
Saracen Casino Resort is an equal opportunity employer.
Job Tags
Flexible hours, Shift work