Job Description

Title: AV Technician

Location: San Jose, CA

Full Time

Profile Summary

We are looking for a skilled and dedicated Desktop Support with AV Technician (Level 2) who can deliver reliable and high-quality audiovisual support within a corporate enterprise environment. The ideal candidate will bring strong technical expertise in AV system installation, configuration, troubleshooting, and maintenance. This role requires a proactive technician who can ensure seamless meeting room operations, support live and hybrid events, and collaborate effectively with cross-functional teams. A strong customer-service mindset, attention to detail, and the ability to manage multiple tasks in a dynamic workplace are essential for success in this role.

About Teceze

Teceze is a global technology services company specializing in end-to-end IT support, infrastructure management, cybersecurity, and digital transformation solutions. We partner with leading organizations worldwide to deliver reliable, scalable, and innovative technology services tailored to business needs. Our team is driven by a commitment to excellence, fast response, and customer satisfaction. At Teceze, we focus on empowering our clients with seamless technology experiences—whether through on-site support, remote operations, or dedicated project-based services. With a strong presence across multiple regions, we pride ourselves on our expertise, professionalism, and ability to deliver consistent, high-quality outcomes.

Key Responsibilities

• Install, configure, and maintain AV systems (displays, projectors, microphones, cameras, speakers, and control systems).
• Provide daily operational support for conference rooms and event spaces.
• Troubleshoot and resolve issues related to audio, video, control, and connectivity.
• Support major video conferencing platforms such as Zoom, Microsoft Teams, Google Meet, and Webex.
• Perform preventive maintenance, firmware updates, and room readiness checks.
• Collaborate with IT, facilities, and vendors to ensure full AV system functionality.
• Provide on-site event support for meetings, town halls, and hybrid events.
• Document configurations, issue resolutions, and maintenance activities.

Qualifications & Skills

• 3–5 years of experience in technical support.
• Strong understanding of AV control systems (Crestron, Extron, AMX).
• Working knowledge of networking fundamentals (LAN, VLAN, IP addressing).
• Experience with DSPs, switchers, and signal routing.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

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