Job Description
Position Summary: The Communications Manager is responsible for developing, executing and assessing all internal Team Member communication across the property. Specifically, the Communications Manager strategizes and plans communication for Company programs, manages and audits existing communication campaigns, and collaborates with Marketing to create and distribute engaging communication content.
Essential Functions: 1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
2. Perform responsibilities in accordance with all Graton Resort & Casino standards, policies, and procedures.
3. Ensure all communications are prepared for review/sign-off timely prior to distribution to team members.
4. Ensure all communication content is relevant, professional, engaging, and developed to resonate with our entire team member population.
5. Develop strong relationships and facilitate internal outreach utilizing key departmental partnerships with Marketing, and benefits/community partners.
6. Continuously assess, recommend and initiate ongoing communication strategies to successfully engage Team Members across the property across topics including, but not limited to, building/reinforcing Graton Resort & Casino culture, training & education initiatives, benefits & wellness, departmental announcements, and business and leader updates.
7. Collaborate with Marketing to create and distribute communication that engages our Team Members weekly by email (i.e. recognition programs, Team Member activities & programs, work anniversaries).
8. Strategize and plan communications for Graton Resort & Casino's outreach/donations programs.
9. Create marketing collateral and manage all current communication campaigns and internal channels (back of house televisions, ADP(HRIS), weekly email) for event marketing, volunteerism, benefit program rollouts, and property updates.
10. Manage and create engaging content on social media platforms (Linkedin/Indeed/Glassdoor) for engagement and recruitment initiatives.
11. Produce content and rollout plans for benefits webinars and seminars.
12. Manage and audit all communication campaigns and emails for new programs, existing programs or changes to the business. This includes communication distributed through HR, communication campaigns, business updates, and notice requests from other departments.
13. Working in partnership with PR team to communicate through external/internal channels for Best Places to Work surveys, award nominations/community recognition.
14. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities may be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.
Required Qualifications: 1. Bachelor's Degree in Communication or related field.
2. Three (3) years minimum experience managing the communication strategy and program
implementation for a company with a 2k+ population.
3. Experience in all aspects of communication, such as: assessing and leading communication strategies, collaborating with marketing professionals, organizing initiatives, and managing internal
communications.
4. Ability to communicate professionally and effectively with Guests, Team Members and Management. Excellent oral and written communication skills; ability to relate well with all levels of the organization, and strong listening and critical thinking skills.
5. Mastery of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
6. Creative thinking and problem-solving skills.
7. Must have extensive knowledge of Microsoft Office Suite on a PC platform, Microsoft Word, PowerPoint, Excel and Access, as well as creative computer software (e.g. Adobe's Acrobat Pro)
8. Proven ability to manage all aspects of complex communications projects from concept to launch: coordinating closely across vendors, departments, key stakeholders.
9. Experience creating and managing content on social media platforms, including LinkedIn, Indeed, Glassdoor, SharePoint, intranet or other forms of internal company media.
10. Must possess strong organization and time management skills, and the ability to prioritize their tasks and projects effectively.
11. Ability to maintain a high level of confidentiality.
12. Ability to work calmly under pressure; thrive in an environment operating at a rapid pace with high intensity and frequent change; and possess the ability to juggle multiple projects or tasks at once and take on new initiatives on short notice.
Physical Requirements: 1. Ability to sit for prolonged periods of time while using a computer.
2. Ability to communicate on the phone and in person with internal and external guests.
3. Ability to lift a minimum of 15 pounds with or without assistance.
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