Job Description

Remote or in-office opportunity within the following states: IA, KS, MO, NC, OK, TX The Customer Relations Specialist – Quick Parts Division is essential to the growth and sustainability of the company by providing responsive, accurate, and high-quality service to customers. This role manages day-to-day customer interactions, including order processing, expedites, and communication, ensuring on-time delivery (OTD) and customer satisfaction. The position plays a key role in maintaining strong customer relationships while supporting profitability and operational efficiency within the Quick Parts Division. Salary Expectations: $49k- $53k, based on qualifications. Core Expectations for All Employees Deliver high-quality work within established timelines Work both independently and collaboratively Communicate proactively and professionally Provide excellent service to internal and external customers Demonstrate accountability and ownership mindset Contribute positively to team and company culture Essential Job Functions Customer Order Management & OTD Execution Enter customer orders accurately and in a timely manner Manage and send order acknowledgements for all new orders Handle expedite requests, order modifications, and shipping inquiries Run and review open order reports regularly to proactively meet customer deadlines Coordinate with partner suppliers to ensure on-time delivery of products Provide requotes to customers as requested Create purchase orders for urgent demand orders Respond to incoming customer calls and emails promptly (same-day response expectation) Maintain a professional, positive, and customer-focused demeanor Address customer inquiries, concerns, and complaints with urgency and care Build strong relationships by consistently delivering reliable and responsive service Thank customers for their business and reinforce positive interactions Customer Profitability & Order Accuracy Monitor customer orders to ensure correct pricing and data accuracy Identify and correct pricing discrepancies or mispriced purchase orders Communicate updated pricing and lead times to customers as needed Collaborate with suppliers to obtain accurate pricing and delivery information Escalate and communicate pricing issues appropriately Reporting & Proactive Account Management Utilize system reports to proactively manage customer needs and expectations Maintain accurate and up-to-date customer order records Identify potential risks to delivery or profitability and take corrective action Core Competencies (Role-Specific) Customer focus and service excellence Strong attention to detail and accuracy Effective verbal and written communication Time management and responsiveness Problem-solving and conflict resolution Accountability and reliability Ability to work independently and manage priorities Strong listening skills and interpersonal effectiveness Business writing and professional communication skills Technical and Functional Skills Proficient in Microsoft Office 365 (Outlook, Word, Excel, PowerPoint) Experience with ERP and business systems (e.g., order entry, inventory, CRM) Ability to analyze data and apply basic mathematical concepts (percentages, ratios, etc.) Strong organizational and data management skills Ability to learn and apply product, customer, and supplier knowledge Education and Experience Required Associate’s degree from an accredited college or technical school, or equivalent experience Minimum of 2 years of customer-facing experience and/or training Ability to handle high-pressure situations in a professional business manner Preferred Experience in a distribution, manufacturing, or industrial environment Familiarity with order management, supply chain, or customer service systems Experience supporting fast-paced, high-volume customer accounts Working Conditions & Physical Requirements This role is primarily based in an office environment. Ability to sit for extended periods of time Frequent use of computer, phone, and virtual communication tools Frequent interaction with customers, sales team members, and cross-functional departments May require occasional travel Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Disclaimer: This job description reflects the general nature and level of work performed in this role and is not intended to be a complete list of all responsibilities. Duties may change based on business needs. Engineered Seal Products is an equal opportunity employer. #J-18808-Ljbffr

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