Job Description

E-commerce Operations Marketing Coord

For over 40 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions. We are proud to support our valued customers - true heroes giving back with every shift. Our strong values and unique culture are built on collaborating not merely as coworkers, but as family and friends. From the beginning, we provide candidates an authentic look into how UA Brands embraces their skills and perspectives, all in ways that continue to set us apart.

The E-commerce Operations Coordinator supports the day-to-day performance, quality, and reliability of our e-commerce websites. This entry-level role is ideal for someone detail-oriented, curious about how websites work behind the scenes, and excited to grow in e-commerce operations. You'll work closely with the E-commerce team, IT partners, and third-party vendors to help identify issues, track resolutions, and ensure a smooth online shopping experience.

What You'll Do:

• Monitor e-commerce websites to ensure functionality, accuracy, and overall quality
• Assist in identifying, documenting, and tracking website bugs or functionality issues
• Submit, update, and follow up on IT tickets to support timely issue resolution
• Help test website features, fixes, and enhancements across devices and browsers
• Act as a point of coordination between the e-commerce team, IT, and third-party partners
• Support updates and basic maintenance for third-party platforms such as Yotpo, OneTrust, Narvar, Qualtrics, and Bloomreach
• Assist with content and product updates while developing an understanding of Salesforce Commerce Cloud (SFCC)
• Maintain organized documentation of issues, updates, and processes
• Support ongoing site improvements and operational initiatives as needed

What You'll Bring:

• Bachelor's degree or equivalent experience preferred
• Strong interest in e-commerce, digital operations, or website management
• Customer-centric mindset with a passion for improving the shopping, purchasing, and post-purchase experience
• High attention to detail with excellent proofreading and quality-checking skills
• Solid understanding of how websites and online platforms function, with a curiosity to learn more technically
• Comfortable working with tickets, tasks, and tracking systems to manage issues and updates
• Strong organizational and time-management skills, with the ability to prioritize work and meet deadlines
• Clear and effective written and verbal communication skills, with the ability to collaborate across teams
• Strong problem-solving and analytical skills, with an ability to identify patterns and trends
• Basic project management skills and the ability to manage multiple tasks at once
• Proficiency in Microsoft Office Suite, including solid Excel skills
• Reliable, detail-oriented, and eager to learn new tools, platforms, and processes

Nice To Have:

• Exposure to e-commerce platforms or CMS tools
• Familiarity with QA testing, bug tracking, or IT ticketing systems
• Interest in analytics, UX, or digital merchandising
• Rapid and accurate typing skills (40+ WPM)

Where You'll Work:

Hybrid The Best of Both Worlds

Have the flexibility to work on-site/in the business and remotely during the week. You'll spend a few days a week in our office for collaboration/in-person engagement and have the flexibility to work from home on other days. While on-site, join other team members in the spacious Quad for lunch or enjoy our ongoing wellness activities. Employees are expected to be online and available during their team's core business hours. A Company computer is provided for business use.

Plenty Of Benefits Too:

• Medical and Pharmacy Coverage
• Dental and Vision Coverage
• Life/AD&D Insurance
• Employee Assistance Program self-care and support for life's everyday challenges
• Extensive 401(k) plan with company matching - Save for your future
• Paid Family Leave
• Short & Long Term Disability Company Paid
• Accident, Hospital Care, and Critical Illness Insurance Protect your Income
• Auto Insurance
• Legal Insurance and ID Theft Protection
• Nationwide Pet Insurance
• Holiday Pay
• Paid Time Off Life Balance
• Volunteer Time Off Make an Impact
• Employee Discount Program
• Referral Program - Get paid to work with Friends
• Free Parking at the Downtown Corporate Office
• Regular Social Activities and Events Mandatory Fun

UA IS AN EQUAL OPPORTUNITY EMPLOYER

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we are seeking individuals who thrive in an environment that encourages and supports self-management. To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

We are a Drug-Free Workplace.

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