Kravet LLC is seeking a highly motivated and detail-oriented professional to join our team in Anderson, SC . The Help Desk Analyst is a critical member of the IT department, serving as the primary point of contact for end-user technical support and system administration dedicated to the Anderson facility as well as all remote company showrooms. This multifaceted role requires a proactive problem-solver who can seamlessly manage day-to-day help desk operations for the local site and remote locations while supporting broader IT infrastructure needs. The ideal candidate will ensure the reliable operation of the Anderson site, remote workers and showrooms' PCs, operating systems, and network connectivity, while also taking ownership of ERP support coordination and third-party vendor relationships. This position is on-site only.
Core Responsibilities: Support Desk Operations: Manage the IT ticketing system, providing timely, tier 1 and tier 2 support to all employees at the Anderson location. Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues while maintaining excellent customer service and communication. Showroom IT Support: Provide comprehensive remote technical support for all company showrooms. Ensure the reliable operation of showroom-specific systems, hardware, network connectivity, and applications, acting as the primary IT liaison for all showroom staff. PC & Operating System Management: Responsible for the complete lifecycle of end-user hardware on-site and in supported remote locations. This includes provisioning, configuring, and deploying and decommissioning PCs and laptops, managing operating systems (Windows/macOS), deploying software updates, and ensuring endpoint security compliance. Networking Support: Perform troubleshooting of local area networks (LAN), wide area networks (WAN), Wi-Fi, and VPN connections at the facility and across showroom locations. Assist in maintaining network integrity and escalating complex infrastructure issues to senior engineers when necessary. ERP Coordination: Act as the primary local technical liaison for the company's Enterprise Resource Planning (ERP) system. Assist users with access, basic workflow troubleshooting, and coordinate with internal developers or external ERP support teams for advanced issue resolution and system updates. Vendor Management: Serve as a local point of contact for external technology vendors and service providers. Manage hardware warranties, coordinate RMA processes, assist with IT procurement for the site and showrooms, and oversee external support tickets to ensure SLAs are met. Level of Decision-Making Authority: Empowered to make independent decisions on local, operational tasks within established organizational protocols. Impact of Decisions: Directly affects the efficiency and quality of local deliverables; broader strategic decisions are deferred to management. Abilities/Key Competencies/Skills:...This well-respected private practice in the Herculaneum, MO area is seeking a dedicated Audiologist or Hearing Instrument Specialist to join their growing team of professionals. This is an excellent opportunity to make a meaningful impact in the lives of patients...
Work-From-Home Data Entry Research Panelist Join Our Team as a Work-From-Home Data Entry Research Panelist! Are you ready to earn money from the comfort of your own home? This exciting opportunity is perfect for anyone with a variety of skills and backgrounds whether...
...Silicon Forest" in Beaverton | MidJune to endofAugust | Paid Internship | Minimum 6week commitmentDo you speak Spanish or French... ...experienced educators.WHAT WE'RE LOOKING FOR:Middle or high school student (14 years old min) with a genuine interest in working with...
...Outside Technical Sales Representative HVAC EquipmentCome experience one of the best-managed companies in North America.We are seeking an Outside Technical Sales Representative to join a highly respected HVAC equipment manufacturer.This is a great opportunity for...
...Do you have the PRN career opportunities as a(an) Nurse Extern PRN Float you want with your current employer? We have an exciting opportunity for you to join TriStar Summit Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare...