Helpdesk Job at Equiliem, Des Moines, IA

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  • Equiliem
  • Des Moines, IA

Job Description

Role: HELPDESK


Location: Des Moines, IA 50319


Duration: 7 months

The Client is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.


Key Responsibilities:


Provide desktop/laptop/thin client support both desk-side and remotely.


Install, patch, and troubleshoot Windows 7/10.


Troubleshoot issues with Microsoft 2019 and Office 365 products.


Configure and troubleshoot Windows networking (TCP/IP).


Escalate issues to next-level support or management as appropriate.


Troubleshoot issues with Microsoft Edge and Google Chrome.


Provide support using remote tools.


Install and troubleshoot a variety of in-house developed and third-party software.


Troubleshoot desktop and network printer issues.


Support Google Workspace products.


Support Apple devices (iPad, iPhone).


Understand and support Microsoft Active Directory (client-side).


Implement hard drive encryption, preferably using Bitlocker and McAfee.


Modify system registry as needed.


Qualifications:

Required Experience:


4 years of experience in PC support (desktop/laptop/thin client).


4 years of experience with Windows 7/10 installation, patching, and troubleshooting.


4 years of experience troubleshooting Microsoft 2019.


4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.


4 years of experience escalating issues to next-level support/management.


4 years of experience troubleshooting Microsoft Edge and Google Chrome.


4 years of experience providing support with remote tools.


4 years of experience installing and troubleshooting a variety of software.


Experience in support of Microsoft Office 365 products.


Experience in Apple device support (iPad, iPhone).


Thorough understanding of Microsoft Active Directory (client-side).


Experience with hard drive encryption, preferably Bitlocker and McAfee.

Desired Experience:


Ability to troubleshoot desktop and network printer issues.


Experience with Google Workspace products.


Ability to modify the system registry.

Job Tags

Work at office

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