Job Description
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Helpdesk Support and IT Technician Job Details: Snell & Wilmer has a full-time opportunity for a hybrid
Helpdesk Support and IT Technician in our
Dallas Office .
This role requires the ability to develop effective working relationships with colleagues within and beyond IT Services, to ensure that a consistent, high-quality service. This is a fast-paced and varied role, requiring excellent communication and customer service skills as well as a broad range of IT knowledge.
You will be responsible for providing high-quality user support, troubleshooting IT issues, and maintaining hardware. This role requires a combination of
phone support and
on-site IT Technician duties, ensuring efficient technology operations for attorneys, staff, and firm leadership. You will report directly to the Director of Learning & User Support and work with IT Management, software development/procurement and user groups.
This position is
Monday through Friday normal business hours with
occasional overtime, on-call, and weekend hours as needed. Once trained, you will work a hybrid schedule with a mix of remote support and on-site presence. Some after-hours availability may be required for system maintenance or urgent support.
Position responsibilities include, but are not limited to: - Helpdesk Solution Center Support:
- Deliver first-level technical support via phone, email, and remote tools for software, hardware, and network issues.
- Log, track, and resolve service requests within the firm’s IT service management system.
- Troubleshoot user issues, providing step-by-step guidance and escalating complex problems as needed.
- Support user account management tasks, including password resets and access provisioning.
- Participate in an on-call rotation for after-hours, weekend, and holiday support as assigned.
- IT Technician Support :
- Set up, configure, and deploy laptops, desktops, printers, and mobile devices.
- Perform hands-on troubleshooting and repair for hardware, including workstations, peripherals, and docking stations.
Experience and Qualifications: - 2 to 4 years of experience in a helpdesk, desktop support, or IT technician role preferred, but not required
- Strong Microsoft Office 2016/O365 skills required
- Law firm software preferred, but not required
- Excellent verbal and written communication skills
- The ability to investigate and troubleshoot issues
- Experience of working effectively within a team and collaborating with others to achieve a goal
- Demonstrable ability to think around issues and look at the wider picture to provide solutions through a variety of problem-solving techniques
- Drive, self-motivation, and ability to work under own initiative
- Sound knowledge and experience of supporting range of IT applications, platforms, and technologies
- Ability to communicate processes and procedures verbally clearly and accurately and in writing
- Develop professional and effective working relationships with customers and key stakeholders
- Deliver a high level of customer service
Snell & Wilmer offers a competitive performance-based compensation and a generous benefits package starting on your first day. The benefits package includes medical, dental, vision, disability, life insurance, 401K/profit sharing, paid holidays, tuition reimbursement and paid time off including vacation time, personal time, and sick time where appropriate. Snell & Wilmer values the principles of Diversity, Inclusion, and Belonging.
Snell & Wilmer is an Equal Employment Opportunity employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Job Tags
Full time, Work at office, Monday to Friday, Weekend work