Job Description
Job Summary for Housekeeping Manager At Holiday Inn Express & Suites by IHG, clean, consistent, and reliable experiences are essential to guest satisfaction. The Housekeeping Manager provides department-level leadership and accountability for all housekeeping operations within our 81-room hotel, managing a team of approximately 12 team members.
This role is responsible for staff leadership, scheduling, inspections, inventory control, budget awareness, and ensuring compliance with IHG brand standards. The Housekeeping Manager plays a key role in operational decision-making and daily execution that directly impacts guest experience, costs, and productivity.
Flexible availability is required, including weekends and holidays. This position may be considered essential during emergency or inclement weather situations.
Key Responsibilities - Department Leadership & Accountability
- Manage, coach, and lead housekeeping team members to meet performance, quality, and productivity expectations
- Enforce standards for cleanliness, safety, uniforms, and professionalism
- Participate in hiring decisions, onboarding, coaching, and performance evaluations
- Act as the primary decision-maker for daily housekeeping operations
- Operations, Scheduling & Quality Control
- Develop and manage daily and weekly schedules based on occupancy and labor targets
- Assign standard and special cleaning tasks using IHG-aligned checklists
- Conduct regular room and public area inspections to ensure brand compliance
- Ensure productivity standards and turnaround times are consistently met
- Inspections, Reporting & Maintenance Coordination
- Assign and inspect rooms according to arrival/departure forecasts
- Ensure accurate room status updates and inspection records are maintained
- Identify, report, and follow up on maintenance issues through the work-order system
- Track and manage out-of-order rooms to minimize downtime and lost revenue
- Guest Experience, Safety & Security
- Address guest concerns related to cleanliness promptly and professionally
- Maintain strict control of master keys and restricted access areas
- Ensure proper handling of lost-and-found items per hotel and IHG policy
- Communicate effectively with Front Desk, Maintenance, and Management teams
- Inventory, Budget & Cost Control
- Manage linen, supply, and equipment inventories
- Monitor usage trends and prepare purchase orders in a timely manner
- Support budget goals through cost-conscious ordering and labor management
- Maintain organized storage areas that meet safety standards
Qualifications - Previous housekeeping management or supervisory experience required
- Hotel or IHG-brand experience strongly preferred
- Proven leadership and team-management skills
- Strong attention to detail and quality standards
- Ability to manage priorities in a fast-paced environment
- Flexible availability, including weekends and holidays
- Valid driver's license preferred
Compensation - $13.00 - $18.00 per hour, based on experience and qualifications
Benefits (Full-Time Team Members) - 401(k)
- Health, Dental & Vision Insurance
- Life Insurance
- Paid Time Off (PTO)
- IHG Employee Discount Rates
- Same-Day Pay
Job Tags
Hourly pay, Daily paid, Full time, Flexible hours