Job Description

Herschend isseekingareliableandobservant HousekeepingManager tohelpleadour newest hospitality venture, Dolly Parton’sSongTeller Hotel, locatedin the heart of Downtown Nashville.The ideal candidateis hands-on,brings a heart for hospitality and an exceptional talent for orchestratingseamlessguest experiences across all aspects of hotel operations.Withequalpartsintegrity, creativity and operationalexpertise, this leader willensureSongTellerdeliversservicethat’sas genuine and memorable as Dollyherself. Inspired by Dolly Parton's epic career and trailblazing spirit, SongTellerHotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained. TheHousekeepingManageroffers anextraordinary opportunitytohelplead theoverall cleanliness, presentation, and maintenance of all guest rooms, public spaces, back-of-house areas, and special focus on Laundry Departmentexcellenceand hospitality identityfor Dolly Parton’sSongTellerHotel featuring245rooms,twoF&BEntertainmentvenues, amarket,andDolly Parton’s Museum.Helping to leadallaspects ofthehotelswelcomeenvironment, ensuring every touchpointfrom arrival to farewell, reflects theseamless, authentic, andmemorableexperienceguests expect ofSongTellerHotel.Toachieve success in this role,one must drive results while adhering to ourHeartspitality®culture.This role will be highly rewarding for avisionary, hands-onandteam-focused leaderwith ademonstrated history of building strong teamsandoperatingwith excellencewhiledrivingtimeless and unforgettable guest experiences. SongTellerHotel Nashville is more than just a place to rest yourhead,it's a hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor -it's an experience as unforgettable as the entertainer herself. SongTeller Hotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconichostessherself! SUMMARY OF ESSENTIAL FUNCTIONS & RESPONSIBILITIES Inspect guest rooms, public areas, and back-of-house spaces regularly to verify adherence to quality and safety standards, taking corrective action when necessary. Assist the Director of Housekeepinglead and own the LaundryDepartmentoperationsin all aspectsincluding schedulingand staffing. Manage daily operations of the laundry facility, including washing, drying, folding, and distribution Ensure all hotel linens, towels, uniforms, and guest laundry meet cleanliness and quality standards Monitor wash formulas, chemical usage, and equipment settings foroptimalresults and fabric care Conduct regular inspections of processed laundry for stains, damage, and overall quality Help track and control linen usage, loss, and replacement costs Maintain and troubleshoot laundry equipment; coordinate repairs and preventative maintenance Maintain organized, clean, and safe laundry work areas Develop and implement detailedLaundrydepartmentspecific procedures and training materialin collaboration with Director of Housekeeping. Properlymaintainpar levels of all chemicals and linen material with weekly and monthlyinventory counts asdirectedmy senior leadership. Collaborate closely with the Front Office to manage room readiness, VIP setups, guest preferences, and last-minute requests, ensuring seamless communication and guest satisfaction. Respond to guest concerns or complaints ina timelyand empathetic manner, ensuring service recovery steps are followed. Drivea guest-centric environment, ensuring every interaction, event, and service touchpoint delivers memorable, personalized experiencesthat align with theSongTellerbrand. Empowertheteam to go above and beyond, respond to guest feedback with grace, and always find a way to add that extra sparkle. Maintain highvisibilityduring peak periods to support staff and engage with guests directly. Leadlaundrydepartmental meetings and contribute to hotel leadership discussions focused on service quality and operational improvements. PrepareLaundryDepartmentweekly labor andoperatingcontrollablesinformation for review withDOHto help ensure budget/forecast accuracy at the end of each period. Implement and enforce safety protocols and compliance with health and sanitation regulations, including chemical handling procedures, PPE use, and OSHA guidelines. Oversee the operation and maintenance of laundryfacility, ensuringtimelyservice delivery and quality control of linens.Support sustainability programs such as linen reuse, eco-friendly cleaning initiatives, and energy-saving technologies within the department. Assistwithproper documentation and tracking of lost and founditems, andmanage the return process in compliance with hotel policy. Represent Dolly Parton’sSongTellerHotel professionally in industry and community events, embodying the brand’s warmth, creativity, and hospitality ethos. Utilize operational systemssuch asOpera, Opera Cloud*, Hotel Effectiveness,Microsoft Office,Chargerback,HotSoSand other hotel systems tooptimizeperformance, andmaintainoperational transparency. This job description is not an “all-inclusive’ list of the duties and responsibilities of this position or of the skills and abilitiesrequiredto perform this position. QUALIFICATIONS 3+ years ofhotel operationsexperiencewith1year in hotel leadership rolein upscale, lifestyle or luxury hotel setting. Capable of lifting, pushing, or pulling 25–50lbs Workbackgroundreflectsa successfultrack recordof accomplishment and growth in hospitalityoperationswith proven experience leadingmulti-departmental hotel operations Experienceleadingteams and delivering strong guestand team membersatisfaction results. The ability tothink outside the boxusing a fresh and innovative approach in all aspects of the positionand fluency in hospitality trendsandcompetitor analysis. Strong organizational and multitasking skills with keen attention to detail Proven leadership skills, problem solving, team building,communicationand organizational skills. A love for storytellingthrough the guest experience Strong communicationand interpersonal skills Ability to work collaboratively with other departments to ensure seamless guest experiences. Capable of handling stressful situations calmly and efficiently whilemaintainingservice standards. Flexibility to work evenings, weekends, and holidays as needed Multilingual skills a plus(Spanish preferably) ABOUT DOLLY PARTON'S SONGTELLER HOTEL & HERSCHEND Dolly Parton’sSongTellerHotel is thenewest hospitality ventureofHerschend.Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique,all are unitedbya shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we callHeartspitality®—the intersection of heart and hospitality. As anequal-opportunityemployer, we strive to provide environments where every host, guest, and partnerfeelwelcome, valued, and loved. Wefirmly believethat words and actions matter, which is why all individuals areto be treatedequally and with respect. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Songteller Hotel

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