Job Description

Job Description

Job Description

Overview

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The GSOC Learning & Development Program Manager - Global Security Services, assigned to a specific client, will design, execute, and refine comprehensive training frameworks within the Global Security Operations Center. The Manager conducts training needs analyses, creates diverse training solutions, and collaborates with cross-functional teams to integrate learning initiatives into broader corporate security programs, ensuring operational continuity and alignment with enterprise risk management frameworks.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.

• Design, execute, and continuously refine the Global Security Operations Center (GSOC) training and professional development framework, including onboarding, technical skills, risk response, and leadership programs.

• Conduct analyses to identify gaps in operational readiness, incident management, and situational awareness across GSOC teams at global and regional levels.
• Develop diverse training formats like scenario-based workshops, tabletop exercises, eLearning modules, simulations, podcasts, job aids, and quick reference guides, tailored to GSOC functions and incident protocols.
• Incorporate Homeland Security Exercise and Evaluation Program (HSEEP) principles and corporate security standards in designing GSOC drills and exercises to ensure operational continuity and compliance.
• Develop and manage tools to assess learning outcomes, system readiness, and response efficiency.
• Partner with client leadership, GSOC managers, and analytic teams to enhance training, focusing on intelligence analysis, escalation processes, and technology platform use, including alerting systems, dashboards, and ticketing workflows.
• Collaborate with cross-functional stakeholders to integrate GSOC learning initiatives into broader corporate security capability-building programs.
• Maintain and update GSOC learning repositories, playbooks, and other knowledge management platforms.
• Monitor and report on key training metrics including readiness levels, completion rates, and post-exercise results while identifying continuous improvement opportunities.
• Oversee communications, scheduling, logistics, and vendor management for all GSOC learning programs.
• Stay updated on best practices in global security operations, adult learning methods, and emerging threats to keep training content relevant and effective.
• All other duties, as assigned.

Qualifications

Bachelor’s degree in learning and development, education, training development, or a related field, with a minimum of five or more years of experience in global security operations, GSOC environments, or program management required.

• Expertise in developing and executing security operations training or GSOC-specific programs.

• Knowledge of learning needs analysis, instructional design, and training evaluation in fast-paced or mission-critical environments.

• Understanding of incident management lifecycles, escalation protocols, and risk communication standards.

• Knowledge integrating training programs with security technologies including LMS platforms, analytics dashboards, and incident management tools.

• Effective written, verbal, and presentation skills.
• Able to interact effectively at all levels and across diverse cultures.
• Client orientated and results driven.
• Able to manage multiple projects simultaneously with competing priorities and deadlines.
• Attentive to detail and accuracy.
• Able to analyze complex situations and recommend solutions.
• Serve as an effective team leader.
• Organizational and administrative skills.
• Computer skills; Google Workspace, Learning Management Systems (LMS), Asana, Airtable, and relevant GSOC platforms.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

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