Job Description

At Green Arrow , we believe purpose and passion go hand in hand. So ask yourself, is this where you’re meant to be? The Director of ITS Services provides strategic and operational leadership for the company’s Intelligent Transportation Systems maintenance operations, ensuring critical roadway and traffic technologies operate safely, reliably, and in full compliance with contract and regulatory requirements. This role oversees teams, budgets, and maintenance programs while driving growth, modernization, and consistent performance across all ITS disciplines in support of public agencies and municipal partners. Here, your growth matters. We’re a company that continuously invests in its people—offering meaningful work that evolves with you, continuous learning and mentorship, and a clear path for advancement. You’ll enjoy a collaborative, fun environment where lifelong relationships are built and values guide every decision we make: Protect What Matters, Empower Our People; Unwavering Commitment to Our Customers; Trust Through Loyalty, Honesty, and Transparency; and a Relentless Pursuit of Excellence. Whether you’re based in one of our East or Southeast offices or working remotely from the Eastern U.S., you’ll find belonging, flexibility, and opportunity—backed by competitive compensation, annual bonus potential, and comprehensive benefits. “We take pride in our mission to provide safer and smarter infrastructure solutions for our communities. We differentiate ourselves in our markets because we have committed partners—our people—who are at the heart of business and pursue excellence in everything we do. We focus on exceptional experiences for our people, including protection, development, and engagement. Here, you’re joining a community that invests in you and celebrates your growth. We’re setting the standard for exceptional leadership and professionalism across our industry.” That’s what makes Green Arrow more than just a company—it’s a community of collaborators, problem‑solvers, and growth drivers who believe that doing great work also means doing good work. If this sounds like the place where your purpose meets your potential—then yes, this is where you’re meant to be. How You’ll Make An Impact Strategic & Operational Leadership Provide overall leadership and direction for ITS maintenance construction services Develop and implement long‑term maintenance strategies aligned with company growth and technology evolution. Ensure compliance with contract requirements, PennDOT publications, municipal standards, MUTCD, NTCIP, and applicable safety regulations Manage departmental budgets, cost controls, and profitability for maintenance operations Review contract scopes, service levels, response time requirements, and performance‑based metrics Support executive leadership with forecasting, resource planning, and margin analysis Project & Resource Oversight Provide oversight and guidance to ITS Project Managers Coordinate emergency response, on‑call rotations, and critical infrastructure support Resolve escalated technical, contractual, or customer issues Personnel & Team Development Conduct performance reviews and participate in disciplinary actions when necessary Quality, Safety & Compliance Ensure all maintenance activities meet internal quality standards and client specifications Support audits, inspections, and customer performance evaluations Client Relations Serve as a primary point of escalation for agency clients, municipalities, and owners Participate in client meetings, performance reviews, and contract renewals What You Bring Strong working knowledge of: Traffic signal systems and controllers ITS devices (CCTV, DMS, detection, communications, fiber, wireless, networking) Maintenance contract structures and performance‑based specifications Experience managing multiple project managers and field crews Proven ability to manage budgets, schedules, and operational performance About Us Green Arrow unites exceptional infrastructure services companies across the United States to deliver safer, smarter, and more efficient solutions for our communities. Our family of companies— Midwestern Electric , Kuharchik Construction , Bear Electrical Solutions , Hinson Electric , and Earthbound Electric —are trusted providers of specialized electrical infrastructure services, including the installation and maintenance of traffic signals, street lighting, and intelligent transportation systems. Backed by CAI Capital Partners , a visionary private‑equity firm based in Vancouver with over three decades of experience and more than $1.6 billion invested in founder‑led businesses, Green Arrow is expanding organically and through strategic acquisitions. This partnership fuels our shared commitment to innovation, collaboration, and service excellence. CAI was recently named to Inc.’s 2024 List of Founder‑Friendly Investors. #J-18808-Ljbffr

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