Job Description

Title: ServiceNow AIOps Specialist Location: Remote - east coast hours Duration: Initial 12 months contract with extensions Compensation: $85.00-$90.00 Work Requirements: US Citizen, GC Holders or Authorized to work in US Summary The AIOps Specialist is responsible for transforming raw operational data into actionable, predictive intelligence. This role enables the platform to understand patterns of degradation, correlate signals across infrastructure, and surface service‑level risk before customers are impacted. Rather than reacting to alerts, the AIOps Specialist teaches the platform how services fail. Strategic Purpose The AIOps Specialist operates at the convergence of service mapping, data integrity, and automation. This role ensures the Service‑Aware model evolves from visibility to foresight. By reducing noise and enabling prediction, the AIOps Specialist shifts operations from reactive firefighting to proactive service protection. Key Responsibilities Event Ingestion & Normalization Configure ServiceNow Event Management to ingest alerts from monitoring platforms Normalize and enrich events with service and CI context Ensure consistent data quality across event sources Alert Correlation & Noise Reduction Develop advanced alert correlation rules and clustering logic Group related technical alerts into single service‑impacting events Reduce noise while preserving signal integrity Predictive Modeling & Anomaly Detection Configure Operational Intelligence and metric anomaly detection Establish behavioral baselines for services and infrastructure Detect early indicators of degradation Automated & Guided Response Enablement Trigger automated remediation workflows built by Developers Route incidents to the correct service owners with context Enable guided response using knowledge and runbooks Required Qualifications Extensive experience with ServiceNow ITOM and Event Management Strong understanding of alert correlation and anomaly detection Hands‑on experience with Operational Intelligence Ability to translate operational data into service‑level insight Preferred Qualifications Experience supporting Service‑Aware or service‑centric operating models Familiarity with monitoring tools such as Splunk, Dynatrace, or SolarWinds Background in high‑availability or regulated environments ServiceNow ITOM or AIOps‑related certifications Measures of Success Significant reduction in alert noise Early detection of service degradation Faster incident response with clearer root cause signals About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more at inspyrsolutions.com. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: By submitting an application, you are consenting to be contacted by INSPYR Solutions through phone, email, or text. #J-18808-Ljbffr

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