Job Description

Location: North Carolina, South Carolina, Georgia, or Richmond, VA (Hybrid/Remote options may be available) About the Opportunity We are seeking a highly skilled ServiceNow CMDB Platform Engineer to join a large-scale enterprise technology organization focused on building a Service-Aware Operating Model. This role is ideal for someone passionate about ServiceNow platform engineering, CMDB governance, workflow automation, and configuration management at enterprise scale. You will play a key role in transforming how technology services are modeled, governed, and managed by developing scalable platform capabilities that improve service visibility, ownership accountability, operational efficiency, and data quality. What You'll Do Platform Automation & Workflow Engineering Design and implement ServiceNow workflows supporting CMDB governance, service onboarding, lifecycle management, and ownership accountability. Develop automation solutions that reduce manual effort while improving consistency, traceability, and compliance. Build scalable workflow solutions aligned with enterprise operating model objectives. CMDB Governance & Policy Enforcement Implement governance controls using Business Rules, Flow Designer, scripting, approval workflows, and platform-native automation. Translate governance requirements into enforceable platform behavior. Ensure service and configuration data meets enterprise standards for quality, completeness, and accuracy. Partner with architecture and governance teams to implement policy-driven controls and guardrails. CMDB Platform Development Develop and enhance forms, workspaces, dashboards, and user experiences within ServiceNow. Improve onboarding, ownership validation, certification, and remediation processes. Support service-aware operational visibility and lifecycle management capabilities. Platform Engineering & Technical Debt Reduction Refactor legacy customizations into maintainable, upgrade-safe ServiceNow solutions. Improve platform sustainability by reducing complexity, technical debt, and unsupported customizations. Follow ServiceNow engineering best practices and platform standards. Service Visibility & Operational Enablement Enable automation and operational workflows through trusted CMDB and service relationship data. Support service mapping, event context, incident prioritization, and remediation workflows. Improve enterprise visibility into service dependencies and operational impacts. Required Qualifications Strong hands-on experience with ServiceNow platform development and engineering Expertise in CMDB, Configuration Management, and ServiceNow ITOM Experience with Flow Designer, Business Rules, Script Includes, Client Scripts, and workflow automation Strong understanding of CMDB governance, lifecycle management, and service ownership models Experience designing scalable, maintainable, and upgrade-safe ServiceNow solutions Ability to translate governance requirements into automated platform controls Preferred Qualifications Experience with Service Mapping, Discovery, and CSDM (Common Service Data Model) Knowledge of policy enforcement through automation and governed workflows Experience supporting large enterprise or highly regulated environments Exposure to service-aware operating models and operational excellence initiatives EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.” #J-18808-Ljbffr

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