Job Description

Appliance and Refrigeration Repair Technician

As an appliance repair technician at Appliance Tec, you will be crucial in ensuring the quality and efficiency of maintenance and repairing appliances and other equipment. You will also identify opportunities to develop new customer relationships by offering additional services. Upholding our values, you will show respect and courtesy to all customers and colleagues.

Key responsibilities include:

• Accurately diagnose and repair home appliances
• Maintain a high level of customer satisfaction
• Ability to communicate effectively - with customers, tech support, dispatch routing, and management.
• Ability to make decisions in a timely fashion
• Ability to work both independently and in a team
• Basic computer skills and iPad working knowledge
• Technical/mechanical aptitude
• Dispatch from your home to customer locations to repair residential home appliances
• Process transactions related to in-home repairs
• Collect payments, issue receipts, and electronically process repair records, customer data, and technical information via a company-issued tablet or laptop.

Job requirements include:

• Minimum of 2 years of direct appliance repair experience (No experience? Apply for our apprentice position!)
• High school diploma or equivalent
• Valid driver's license with a clean driving record
• Must be at least 18 years old
• Proficiency with tablet-based technology
• Ability to safely lift 50 pounds repeatedly and up to 100 pounds occasionally without assistance
• Capability to perform strenuous work under varied conditions
• Flexible hours (no weekends)
• Complete set of standard industry tools (specific specialty tools are provided)

Benefits include:

• Competitive salary
• Health insurance
• Dental insurance
• Paid time off
• Training & development
• Tuition assistance
• Matching IRA
• Employee discounts
• Free uniforms
• Company car

We'd love to hear from you if you have the skills and drive to excel in this role! Join Appliance Tec and be part of a team that values quality service and customer satisfaction. Apply today!

Compensation: $50,000.00 - $80,000.00 per year

About ApplianceTec:

At ApplianceTec, we're more than just an appliance repair company we're your trusted partners in home comfort. Founded in 2003 by Jeff Miceli, a second-generation veteran in the appliance service industry, we've built a strong reputation for delivering exceptional service to homeowners throughout Rochester and the Finger Lakes region.

Our commitment includes:

• Customer focus: We prioritize customer satisfaction above all else. Our commitment to providing a superior customer experience, from scheduling to service completion, sets us apart.
• Quality repairs: We utilize the latest technology and techniques to ensure accurate and efficient repairs, backed by a strong warranty on parts and workmanship.
• Environmental responsibility: We are committed to environmentally conscious practices, including reducing paper waste, optimizing service routes, and responsibly recycling electronic components.
• Employee growth: We invest in our team through ongoing training and development opportunities, fostering a positive and rewarding work environment.

Key partnerships:

• We are proud members of the Marcone Servicers Association and United Servicers Association, demonstrating our commitment to industry best practices.
• We maintain strong relationships with leading appliance manufacturers such as Whirlpool, Maytag, KitchenAid, and Jenn-Air.

Join the ApplianceTec team:

We are seeking highly motivated and skilled appliance repair technicians to join our growing team. If you are passionate about providing excellent customer service and enjoy a challenging and rewarding career, we encourage you to apply.

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.

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