Job Description

Computer Operator - PRN - Brunswick Campus

Job Category: Information Technology

Requisition Number: COMPU004082

Location: Brunswick, GA 31520, USA

Description

Interested in working for the Golden Isles' healthcare provider and employer of choice? Throughout the many locations that make up the Southeast Georgia Health System network, there is a common thread that pulls everything together: A team of committed professionals like you. These individuals appreciate the value of every person who walks through our doors, and are the key to our culture of Service Excellence.

As a Computer Operator you will monitor system activity, recognize performance problems, and take appropriate action. You will observe peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage. Assisting with Customer Service Center duties such as: Answers, evaluates, and prioritizes incoming telephone calls, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. You will develop and maintain positive relationships with our patients, guests, other team members, and medical staff by striving for excellence in service and quality. For our team members, this is more than a career it's a calling.

You will be responsible for:

• Develops teamwork within the Information Systems (IS) department. Assists in working "Customer Service Center" issues.
• Answers the customer service phone. Obtains pertinent data regarding issues from caller. Logs the data into the software utilized to track issues. Provides the caller with the callback identification (ID) number by return e-mail or by voice message. Forwards the call to the appropriate group/person within the IS department. Reports any deviations to the Customer Service Team Leader for follow-up.
• Maintains records required to supplement console log, including problem documentation and actions taken, file identification and similar data. Handles input and output media with due care for integrity of data and utility of media for subsequent use.
• Observes ongoing operations and analyzes performance to identify problems. Interprets console messages from system software or applications program and performs required actions. Initiates corrective action where required and within the scope of knowledge and authority.
• Sets up and operates peripheral devices and freestanding support equipment. Performs activities of peripheral equipment operations. Loads peripheral equipment such as tapes and printer paper for operating runs.
• Fosters a team approach to internal and external customers. Actively participates as a team member. Demonstrates a cooperative attitude by being tactful, sensitive, and using sound judgment when relating to others. Strives to recognize and evaluate strengths and weaknesses on an ongoing basis.
• Follows and executes jobs listed on departmental run sheet. Performs routine preventive maintenance as specified by device manufacturers and installation standards. Fulfills administrative reporting requirements.

Requirements

What you will need:

• High School Diploma or equivalent.
• Associate's Degree in IS or related field (or experience equivalent) preferred.
• 1 year in data center operations and Microsoft Office applications preferred.

Why choose Southeast Georgia Health System?

• We are mission-focused to provide safe, quality, accessible, and cost-effective care to meet the health needs of the people and communities it serves
• Our workplace is as pleasant and rewarding as the setting we enjoy outside of work -- imagine stepping out of your workspace and into a world of scenic beauty, outdoor recreational activities, mild winters, natural beaches, fine dining, and a full array of cultural and colonial historic attractions
• The chance to work within a culture that is collegial yet professional, has exceptional career-advancement potential, and work/life balance that is practically unparalleled
• Our facility will allow you to use, sharpen, and add to your skills without having to commute to a large city environment
• We offer competitive salaries and a comprehensive benefits package which includes generous Paid Time Off, and tuition reimbursement.
• The ability to be a part of the prestigious Coastal Community Health, a regional affiliation between Baptist Health and Southeast Georgia Health System. This collaboration forms a highly-integrated hospital network focused on significant initiatives designed to enhance the quality and value of care provided to our contiguous communities

Do you want to make a difference in the lives of others? Join our team today to make a positive impact in the lives of our patients and families!

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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