Global Security Operations Center (GSOC) Operator Job at Insight Global, Santa Clara, CA

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  • Insight Global
  • Santa Clara, CA

Job Description

We are hiring a GSOC Operator to join a Global Security Operations Center responsible for monitoring systems, managing incidents, and supporting enterprise-level security operations. This role is critical in ensuring safety, business continuity, and rapid response to emerging threats across multiple locations.

What You’ll Do

Monitoring & Response

  • Monitor CCTV, alarm systems (fire, intrusion, duress), and access control platforms
  • Triage inbound calls, alerts, and incidents in real time
  • Dispatch security personnel, emergency responders, or internal teams as needed

Incident Management

  • Identify, assess, and escalate incidents (security threats, emergencies, system failures)
  • Document and maintain detailed incident reports and logs
  • Follow escalation protocols across internal departments (IT, HR, Facilities, etc.)

Travel & Threat Monitoring

  • Track global events and risks impacting employees/travelers
  • Provide real-time support and advisories for travel-related incidents

Coordination & Communication

  • Act as a central point of contact during incidents and critical events
  • Partner with internal teams and external agencies to resolve issues efficiently

Systems & Continuous Improvement

  • Perform routine system checks across surveillance and monitoring tools
  • Support process improvements and operational enhancements
  • Assist with onboarding/training of new team members where required

What You Bring

Experience

  • 1–3+ years in a GSOC, SOC, dispatch, security operations, or emergency response environment
  • Background in corporate security, law enforcement, or military is a strong asset

Technical Skills

  • Experience with CCTV, access control systems, and alarm monitoring platforms
  • Exposure to threat intelligence tools, SIEM, or open-source monitoring tools is an asset
  • Strong proficiency with Microsoft Office and reporting tools

Core Competencies

  • Strong situational awareness and critical thinking
  • Ability to stay calm and make decisions in high-pressure environments
  • Clear communication and strong documentation skills
  • High level of professionalism and discretion

Nice to Have

  • First Aid / CPR certification
  • Security license (BC Security Worker License)
  • Post-secondary education in Security, Criminal Justice, or related field

Job Tags

Work at office

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