Job Description

We are hiring a GSOC Operator to join a Global Security Operations Center responsible for monitoring systems, managing incidents, and supporting enterprise-level security operations. This role is critical in ensuring safety, business continuity, and rapid response to emerging threats across multiple locations.

What You’ll Do

Monitoring & Response

• Monitor CCTV, alarm systems (fire, intrusion, duress), and access control platforms
• Triage inbound calls, alerts, and incidents in real time
• Dispatch security personnel, emergency responders, or internal teams as needed

Incident Management

• Identify, assess, and escalate incidents (security threats, emergencies, system failures)
• Document and maintain detailed incident reports and logs
• Follow escalation protocols across internal departments (IT, HR, Facilities, etc.)

Travel & Threat Monitoring

• Track global events and risks impacting employees/travelers
• Provide real-time support and advisories for travel-related incidents

Coordination & Communication

• Act as a central point of contact during incidents and critical events
• Partner with internal teams and external agencies to resolve issues efficiently

Systems & Continuous Improvement

• Perform routine system checks across surveillance and monitoring tools
• Support process improvements and operational enhancements
• Assist with onboarding/training of new team members where required

What You Bring

Experience

• 1–3+ years in a GSOC, SOC, dispatch, security operations, or emergency response environment
• Background in corporate security, law enforcement, or military is a strong asset

Technical Skills

• Experience with CCTV, access control systems, and alarm monitoring platforms
• Exposure to threat intelligence tools, SIEM, or open-source monitoring tools is an asset
• Strong proficiency with Microsoft Office and reporting tools

Core Competencies

• Strong situational awareness and critical thinking
• Ability to stay calm and make decisions in high-pressure environments
• Clear communication and strong documentation skills
• High level of professionalism and discretion

Nice to Have

• First Aid / CPR certification
• Security license (BC Security Worker License)
• Post-secondary education in Security, Criminal Justice, or related field

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