Job Description

The Counter Sales & Warehouse Associate supports both the inside sales counter and warehouse operations to ensure an exceptional customer experience and efficient branch performance. This role serves walk-in and returning customers, provides HVAC product expertise, processes orders accurately, and performs key warehousing duties such as receiving, stocking, and order fulfillment. The ideal candidate is customer-focused, organized, and able to manage both sales and warehouse responsibilities safely and effectively.

Key Responsibilities

Counter / Inside Sales

• Greet and assist customers at the sales counter; take orders and enter them accurately into the system, prioritizing regular or key accounts.

• Use electronic and printed catalogs to provide product knowledge, pricing, and availability for HVAC products and systems.

• Increase sales and average order size through cross-selling, up-selling, add-on items, and promoting new or featured HVAC products.

• Handle customer complaints, returns, and order issues with a positive, solution-oriented attitude.

• Collaborate with other departments to resolve customer service needs in a timely manner.

• Maintain a clean, organized, and professional counter and merchandising area.

• Keep counter inventory stocked, remove discontinued items, and refresh displays to stimulate impulse purchases.

• Attend product knowledge and training meetings as required.

Warehouse Operations

• Accurately pull, fill, pack, and stage orders for delivery or customer pickup.

• Track and determine the status of any order at any time; follow special order instructions as needed.

• Receive incoming shipments, log materials into inventory, and maintain stock levels through routine cycle counts and audits.

• Report quality issues, damages, or inventory discrepancies promptly.

• Operate forklifts and other material-handling equipment safely; complete daily equipment inspections and maintain required certifications.

• Maintain a clean, safe, organized warehouse environment and support overall facility security.

• Process returns accurately and according to company guidelines.

• Maintain proficiency in computerized systems, scanners, and technology used for inventory and order processing.

• Assist in scheduled physical inventory counts.

General Expectations

• Present a neat, professional image at all times.

• Communicate positively and effectively with supervisors, sales staff, coworkers, and customers.

• Follow all company policies, procedures, and safety guidelines in a drug-free workplace.

• Perform other duties as assigned to support the branch.

Benefits:

• Full health, dental, and vision insurance.

• 401 k

• Paid Holidays

• Vacation Pay

• Employee Referral Program

• Company Discount

• Quarterly Incentive Bonus

• Plus more...

Payrate : $19-$22/hr Based on experience

Compensation details: 19-22 Hourly Wage

PI3ac35eaec467-37456-40964703

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