Job Description

Job Description

Job Description

Salary: $18-$22

Job Title: Leasing Concierge- Part-Time

Location: Dillsburg, PA

Our Story:

Founded in 2012 by brothers Johnny and Jeff Inch, Inch & Co. has grown from a small local builder into an award-winning family of companies earning recognition as one of Central Pennsylvania's fastest-growing companies by the Central Penn Business Journalin 2022. Headquartered in York, Pennsylvania, we take an integrated approach to real estate spanning land development, design, construction, management, and long-term investment so that quality and purpose are built into every detail.

Position Summary

The Part-Time Lease-Up Concierge supports lease-up communities by providing evening and weekend office coverage, welcoming prospective residents, and ensuring all walk-in traffic and interactions are accurately documented and communicated to the leasing team.

This role serves as the first point of contact for walk-in traffic during designated lease-up hours and plays a key role in enhancing the prospect experience while supporting occupancy goals. The Lease-Up Concierge is responsible for traffic tracking, guest card management, self-guided tour support, and prospect engagement.

This is a part-time, temporary position designed specifically to support communities during the lease-up phase.

Schedule

Monday: 4:00 PM 6:00 PM
Tuesday: 4:00 PM 6:00 PM
Wednesday: 5:00 PM 7:00 PM
Thursday: 5:00 PM 7:00 PM
Friday: 5:00 PM 7:00 PM
Saturday: 10:00 AM 5:00 PM
Sunday: 12:00 PM 4:00 PM

Approximately 21 hours per week.

Schedules may be adjusted based on leasing activity, community needs, and occupancy goals.

Essential Responsibilities

Prospect Experience

Welcome walk-in prospects and visitors in a professional, friendly, and engaging manner
Provide community information packets and approved marketing materials
Answer general community questions and provide exceptional customer service
Ensure leasing office, model, and common areas remain presentable during assigned shifts
Create a positive first impression of the community and company

Traffic Capture & Reporting

Accurately enter guest cards and prospect information into AppFolio
Track walk-ins, phone calls, self-guided tours, and prospect activity
Maintain detailed traffic records and reporting logs
Provide daily and weekly traffic summaries as requested
Document prospect feedback and share insights with the leasing team
Accurately capture and report prospect traffic, including walk-ins, calls, self-guided tours, and leasing activity

Tour Coordination

Coordinate self-guided tours in accordance with company policies and procedures
Ensure prospects receive appropriate community information and next-step instructions
Schedule follow-up appointments with the leasing team when necessary
Route all leasing-specific inquiries to the appropriate leasing representative

Administrative Support

Assist with basic leasing-related administrative tasks
Maintain organized prospect records and documentation
Support lease-up events and community marketing initiatives as needed
Assist with flyer distribution, outreach efforts, and community awareness initiatives when directed

Qualifications

Required

Strong customer service and communication skills
Professional appearance and demeanor
Ability to work independently with minimal supervision
Strong organizational and time management skills
Basic computer proficiency
Reliable transportation
Comfortable learning new technology and software systems

Preferred

Previous customer service, hospitality, leasing, sales, or property management experience
Current college student or recent graduate
Interest in real estate, leasing, property management, sales, or marketing

Role Limitations

This position is intended to support prospect engagement and traffic capture and is not responsible for licensed leasing activities.

Depending on state licensing requirements, the Lease-Up Concierge may not:

Quote rental rates or concessions
Negotiate lease terms
Conduct licensed leasing activities
Approve applications
Execute lease documents
Provide legal or lease-related guidance

Questions regarding pricing, availability, lease terms, application requirements, deposits, or leasing decisions should be referred to the designated leasing team.

Reporting Structure

Reports To: Director of Leasing

Works Closely With:

Leasing Agents/Leasing Support Team
Property Managers

Compensation

Part-time hourly position.

Target Pay Range: $18$22 per hour, depending on experience, qualifications, and local market conditions. No commission structure applies to this position.

Career Development Opportunity

This role is an excellent opportunity for individuals interested in real estate, leasing, sales, customer service, or property management. Successful candidates will gain hands-on experience in multifamily operations, prospect engagement, customer service, and lease-up strategy.

While this position is designed to support communities during the lease-up phase, high-performing team members may be considered for future opportunities within the organization based on business needs, performance, and available openings.

Job Tags

Hourly pay, Temporary work, Part time, Work at office, Local area, Shift work, Weekend work, Afternoon shift

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