Job Description

Job Description

Job Description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

The Senior Director of Supply Chain & Logistics provides enterprise-level leadership for Goodwill’s end-to-end donated goods flow, including Retail Donation Centers (RDCs), Post-Retail operations (Outlets, Salvage, Recycling/Waste Diversion), Distribution, and Transportation. This role is accountable for network performance, financial outcomes, operational reliability, regulatory compliance, and sustainability impact across the Supply Chain & Logistics portfolio supporting the Donated Goods & Retail Division.
Serving as the strategic architect and operational leader of a multi-site logistics and processing network, this position drives value recovery, cost-to-serve optimization, fleet performance, inventory accuracy, and throughput efficiency. The Senior Director ensures predictable material flow from donation intake through post-retail disposition while maximizing revenue, reducing waste, and advancing circular recovery solutions.
This leader partners cross-functionally to align forecasting, production planning, retail demand, transportation capacity, and warehouse execution. The role holds responsibility for DOT/PennDOT compliance, asset management, and risk mitigation across fleet and distribution operations, while developing a high-performing leadership team and fostering a culture of safety, accountability, and continuous improvement.

Duties will also include but are not limited to:

• Establish division strategy, operating cadence, and performance expectations aligned to organizational goals in partnership with the VP of Donated Goods & Retail.
• Maintain strong cross-functional alignment with Retail Operations, E-Commerce, Mission Services, Finance, IT, Safety/Asset Protection, and People Services.
• Establish standard work, labor models, throughput targets, and quality controls for post retail production and processing.
• Oversee vendor/commodity partner performance (salvage, recycling, downstream solutions) including pricing, volume, compliance, and service expectations.
• Provide operational oversight for RDC performance including productivity, appearance, safety, donor experience, and process adherence.
• Implement controls, audits, and reporting to ensure accountability for performance, safety, and policy compliance.
• Own warehouse productivity, accuracy, timeliness, and quality standards; implement standard work and audit cadence.
• Ensure compliance with applicable U.S. DOT/FMCSA and PennDOT requirements as relevant to fleet operations (driver qualification files, inspections, maintenance documentation, incident/accident reporting, and safe operations standards).
• Manage vendor/carrier relationships as needed (rentals, towing, maintenance partners, third-party transport) to ensure reliability, compliance, and cost effectiveness.

External Hiring Range: $90,000 up to $100,000/year

Schedule : Will vary, must be available to work evenings, weekends, and holidays as required.

Travel : Local travel may will be required.

• High school diplom a or equivalent AND 10 year of experience
• Bachelors AND 8 year of experience
• Masters AND 6 year of experience

REQUIRED EXPERIENCE:

• Senior-level leadership experience overseeing multisite supply chain, logistics, warehouse, distribution,
  transportation, and/or post-retail operations, with accountability for performance, safety, and financial outcomes.
• Experience driving operational strategy and execution across complex, multi-function environments (e.g., retail + warehouse, production + distribution, or
  similar integrated models).
• Vendor and partner management experience, including performance accountability and contract or pricing negotiations.
• Experience managing transportation and fleet operations, including routing, dispatch, utilization, cost control, and regulatory compliance (DOT/FMCSA and
  applicable state requirements).

• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH)

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