Job Description

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit

Title: ServiceNow Business Analyst

Location: Irving, Tx

We are looking for Candidates with 3+ years of experience as a ServiceNow Developer.

About the Role:

The ideal candidate will be instrumental in designing, developing, and implementing solutions within the ServiceNow platform, with a particular focus on the Request Management module. This role requires a strong understanding of ITIL processes, excellent technical skills, and a proven ability to translate business requirements into effective ServiceNow solutions.

Responsibilities:

• Design, develop, and implement solutions within the ServiceNow platform, with a strong emphasis on the Request Management module (Service Catalog, Record Producers, Workflows, Approvals).
• Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications and actionable ServiceNow configurations.
• Develop and maintain Service Catalogs, including catalog items, record producers, variables, client scripts, UI policies, and workflow activities.
• Configure and customize ServiceNow forms, lists, UI actions, business rules, and other platform features.
• Create and manage complex workflows using the Workflow Editor to automate processes and ensure proper routing and approvals.
• Integrate ServiceNow with other internal and external systems using various integration methods (e.g., REST, SOAP, JDBC, LDAP).
• Perform testing, debugging, and troubleshooting of ServiceNow applications and configurations.
• Provide technical support and guidance to end-users and other development team members.
• Create and maintain comprehensive documentation for all developed solutions, including design documents, technical specifications, and test plans.
• Stay current with ServiceNow releases and new features, recommending and implementing platform enhancements where appropriate.
• Participate in code reviews and ensure adherence to best practices, coding standards, and security guidelines.

Required Skills and Qualifications:

Technical Skills:

• Strong expertise in ServiceNow development, including:
• Service Catalog and Request Management module.
• Workflow orchestration and automation.
• Scripting (JavaScript, GlideScript, UI Policies, Client Scripts, Business Rules).
• Configuration of UI Pages, UI Macros, UI Components, and widgets.
• Integration Hub and various integration methods (REST, SOAP, JDBC, LDAP).
• HTML, CSS, and AngularJS (for Service Portal development).
• Experience with Agile/Scrum development methodologies.
• Proficiency in ITIL processes (Incident, Problem, Change, Request, Knowledge Management).

Experience:

• 3+ years of experience as a ServiceNow Developer.
• Proven track record of successfully implementing and maintaining ServiceNow solutions, particularly within Request Management.
• Experience with various ServiceNow modules (e.g., ITSM, ITOM, ITBM) is a plus.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail-oriented with a commitment to delivering high-quality solutions.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (LTIM):

Benefits and Perks:

• Medical Plan Covering Medical, Dental, Vision
• Term and Long-Term Disability Coverage
• Plan with Company match.
• Insurance
• Time, Sick Leave, Paid Holidays
• Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office:

In order to comply with LTIMindtree s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree s applicable processes.

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