Job Description

Computer Operator III

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Computer Operator III to support KITS and our government customer in Silver Spring, MD. This position requires the candidate to be able to obtain a Public Trust. This position is for a Future New Business Opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag IT Systems, a subsidiary of Koniag Management Solutions, is seeking an experienced and highly skilled Computer Operator III (SCLS) to join our team. This advanced role is responsible for overseeing the efficient operation and maintenance of complex computer systems, networks, and related equipment, ensuring optimal performance and minimizing downtime. The ideal candidate should possess extensive knowledge of computer operations, strong troubleshooting abilities, and the capability to lead and mentor junior personnel.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Monitoring and controlling mission-critical computer systems, networks, and peripheral equipment to ensure efficient and uninterrupted operations.
• Performing comprehensive maintenance tasks, including software updates, system backups, hardware checks, and performance tuning, following established procedures and industry best practices.
• Identifying and troubleshooting complex operational issues, system errors, and hardware/software malfunctions, implementing solutions or coordinating with technical support teams and vendors to resolve critical problems.
• Ensuring data security and integrity by implementing and enforcing protocols and procedures for data backup, recovery, and access controls.
• Maintaining detailed records and documentation of system operations, maintenance activities, incidents, and performance metrics.
• Providing technical leadership, guidance, and training to junior computer operators and support staff, ensuring adherence to established policies and procedures.
• Collaborating with IT professionals, system administrators, and other stakeholders to optimize system performance, implement enhancements, and plan for future system requirements.
• Staying up-to-date with the latest technologies, tools, and industry best practices in computer operations and maintenance, and recommending improvements to existing processes and procedures.
• Participating in project planning and implementation activities related to system upgrades, migrations, or new deployments.

Requirements:

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• Ability to obtain a Public Trust

Work Experience, Knowledge, Skills & Abilities:

• Minimum of 5 years of experience in computer operations, system administration, or a related role in an IT environment, with at least 2 years in a supervisory or lead capacity.
• Process a range of scheduled routines.
• Operate the system and resolve common error conditions.
• Diagnose and act on machine stoppage and error conditions not fully covered by existing procedures and guidelines (e.g., resetting switches and other controls or making mechanical adjustments to maintain or restore equipment operations).
• Deviate from standard procedures if standard procedures do not provide a solution and refer problems which do not respond to corrective procedures to a person of supervisory or higher individual contributor level.
• Relevant certifications in computer operations, system administration, or related areas (e.g., CompTIA, Microsoft, Cisco) are required.
• Extensive knowledge of computer systems, networks, and peripheral equipment, including hardware and software components, operating systems, and system administration tools.
• Expert-level troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex system issues.
• Proficiency in scripting languages (e.g., PowerShell, Bash) and automation tools for system administration tasks.
• In-depth understanding of data backup and recovery procedures, as well as data security and access control measures.
• Strong analytical and critical thinking skills, with the ability to analyze system performance, identify bottlenecks, and implement optimization strategies.
• Excellent written and verbal communication skills, with the ability to document procedures, provide technical training, and communicate effectively with stakeholders at all levels.
• Strong leadership and mentoring abilities, with the capacity to manage and guide a team of junior personnel.
• Ability to work independently and as part of a team in a fast-paced and dynamic environment, managing multiple priorities and projects simultaneously.

Desired Skills and Competencies:

• Experience in a government or military IT environment, with knowledge of relevant regulations, compliance requirements, and security protocols.
• Familiarity with virtualization technologies, cloud computing, containerization, and DevOps practices.
• Knowledge of project management methodologies and the ability to contribute to project planning and implementation activities.
• Understanding of cybersecurity principles and best practices for secure system operations, including risk assessment and mitigation strategies.
• Experience with scripting and automation frameworks, such as Ansible, Puppet, or Chef.
• Ability to mentor and develop junior personnel, fostering a culture of continuous learning and improvement.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.

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