Job Description
Description:
Duties & Responsibilities:
Technical Expertise –
· Mechanical aptitude
· Basic computer skills including experience with
o Excel
o Outlook
Service
· Troubleshoot and repair mechanical & electronic locking systems.
· Performs combination changes on all types of mechanical and electronic safe/vault locks.
· Repair and maintain safe/vault doors and interior lockers.
· Open, repair, and install safe deposit box locks.
· Rekey or repair physical security locks and containers.
· Coordinates with administration for the purpose of completing projects/work orders efficiently.
· Provides documentation in electronic formats (e.g. notes regarding the service call, time and materials, etc.) for the purpose of providing written support in compliance with company procedures and/or conveying information.
· Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing for the purpose of maintaining inventory and ensuring availability of required items.
· Responds to emergency situations during or after hours for the purpose of resolving immediate safety/security concerns.
· Transports a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at job site.
Operations
· Maintain and control inventory
o List parts accurately and timely on work orders
o Keep truck stock by being proactive in replenishing
§ Anticipate parts required to meet or exceed goals.
§ Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing.
o Report inventory on truck monthly
· Communications
o Respond to all phone calls from other SCI personnel within four hours
o Respond to all emails within 24 hours
o Recognize that you are effecting others productivity by not responding or expecting them to contact you numerous times for the same issue
· Time Keeping
o Accurate reporting of dispatch, arrival and completion times
§ Recognize that this data is analyzed and some customers receive reports based on response and resolution
o Input and categorize time not spent on work orders accurately
o Submit your time via Remote Tech every week no later than 9 a.m. Saturday.
Other
· Maintain Security License by adhering to annual continuing education requirements
· Ability to pass criminal background check and drug screen test
· Valid Driver’s License and insurance
· Report any moving traffic violations or accidents immediately
Essential job-related skills required:
· Maintaining confidentiality of work related information and materials.
· Effective organization and planning skills.
· Customer Service
o Strong customer service skills
o Effective communication and interpersonal skills, including tact and diplomacy.
o Ability to perform with bank personnel present and occasionally under pressure
o Good judgment in what is appropriate to say and do
o Instruct Bank personnel in use of equipment
o Professional appearance and demeanor
Requirements:Special physical or mental skills required:
· Ability to multi-task and time management skills
· Perform tasks requiring bending, stooping, kneeling, standing, and walking significant distances.
· Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
· Ability to understand and follow instructions precisely
· Ability to manage high stress situations in a calm manner.
Working conditions under which the job is performed:
· Loud environment with multiple distractions at any given time.
· Work is performed within extreme temperature ranges.
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